With our live remote support tool, a member of the Extreme Technologies, LLC support team can view your desktop, laptop, and/or server and share control of your mouse and keyboard to get you on your way to a resolution. How to Get Support Step 1: Type your name and 9-digit support key provided to you by your support representative to initiate the screen-sharing session. Step 2: You will then be prompted to download a small virus-free plug-in. Step 3: With your permission, your support representative can view your screen and share control of your mouse and keyboard. Step 4: You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.